Cimbali Group, one of the leading manufacturers of professional machines for making coffee and milk-based drinks, as well as coffee shop equipment, is known for keeping its finger on the pulse of coffee culture.

As such, the company has consistently produced quality, top-of-the-line machines with cutting-edge technology that is created far ahead of their time. Faema, an iconic brand in Cimbali Group’s portfolio, is an unparalleled culmination of the company’s knack for tasteful, useful, and trendsetting features only found in the most ideal form of coffee machines. With the Faema X20 machine, the full spectrum of one’s ever-varying taste in coffee and coffee drinks is both accomplished and embodied.

The X20 is a symbol of quality coffee culture at its finest, making up one half of the extensive spectrum of professional uses that Faema’s X20 and X30 cater to, regardless of what industry the company in need of a machine exists within. With a cutting-edge design, technological features ahead of its time, and incredible results that never cease to amaze the human palette, this machine is a staple everywhere one looks: in QSR chains, a diverse range of hotels, small businesses, and corporations of any nature.

The X20 possesses versatile qualities that raise the bar for machine quality in the world of coffee: it is customizable to any business or brand, regardless of look, taste, or area of expertise, adding a touch of personality to any room it is placed in, as well as environmentally friendly and adaptable to any user’s beverage preferences. The X20’s advanced mechanisms make it the ideal machine for daily operations within the hospitality industry and beyond, making it not only the most convenient to use, but an iconic achievement in the realm of technological innovation.

In the coffee industry, these machines have proved themselves to be trailblazers and leading models—pinnacles in the center of coffee culture.

 

Can you elaborate on the Eco-Friendly initiative in general and in relation to the X20?

Cimbali Group is committed to minimizing environmental impact by using recyclable materials. The use of raw materials such as copper, brass, iron, aluminum, and stainless steel makes our equipment easier to re-use. Eco-friendly plastics are also used, assuring the customer that whenever they use their X20, there will always be safety considerations automatically in place in terms of environmental impact. It is important to us to value the ecosystem and environment during the creation of these machines. We never want the use and generation of beverages that we consume in our daily lives to affect the world around us in a negative way. We are proud of the X20’s commitment to sustainability. Furthermore, the X20’s Energy Saving mode allows the user to program, for each day of the week, a time interval in which the temperature of the coffee heater and the pressure in the services boiler are reduced, therefore saving energy. The machine is nevertheless always ready to return quickly to its maximum levels of operation, so regardless of any changes automatically or manually made to lessen environmental impact, the machine remains just as convenient to use with guaranteed quality in each cup, if not even more than machines prior.

How does the customizable graphic interface of this machine enhance the consumer experience? 
Users are able to customize the X20’s interface in terms of changing the backgrounds, the icons of the recipes, the methods of displaying the labels, the language, the text, and the screensaver images. It is also possible to upload images, for example - advertisement graphics, that can be viewed while the drink is being dispensed. This customizable graphic interface makes the machine feel more like “home” to the user and fosters a comforting and easy fit into any environment that the machine is placed with. These operations can be easily performed remotely with the “Iot platform” with the ability to send files to the entire fleet of machines simultaneously. The X20 is perfect for commandeering widespread operations across a collection of machines so that each machine is updated with the correct files in correlation with any brand or company guidelines that the machines must complty to. These advantages allow the customer to convey their own brand, their company’s brand vision, and a sense of personalized style with regards to a consistent, streamlined brand identity via the graphic interface of their machines, thus enhancing any given brand in an easy and effective way. Believe it or not, machines like the X20 play a key role in the overall atmosphere and feeling of the corporate, or any, setting they are placed in, and because of this, simple changes made possible by the advantage of specific customization can make any user feel more comfortable within a range of locations. Furthermore, it is easier for the machine to adapt to various contexts in which a variety of client personalities must be entertained.

How does the X20’s performance compare to that of other Faema machines or coffee machines in general? 

X20 is the solution for medium use contexts, such as small businesses and the hospitality industry, which makes the machine versatile and flexible to use in a variety of locations with perpetually consistent results. Because the X20 is versatile in this way, it can adapt to however much coffee output is needed based on the size of the business. This adaptability is optimized in a way that has never been seen before in this manner. We have found that small businesses find the ease of use in the X20 to be optimal because not only does the X20 have a high output that more than covers the amount of beverages needed per day to any set of employees, but the consistency of the quality in the cup and reliability of functions – right down to the energy saving modes and personalization features – help the X20 become a valued part of any office space, building, and of course, operation within any sector of the hospitality industry. Furthermore, the grinders of the X20 come from the X30 machine, which establishes a synchronicity between these two machines although they are used for slightly different things. The X20 helps to enable consumers to achieve high performance (up to 3.5 gr/second, depending on the nature of the grinding) but also reliability and consistency over time, meaning that with each use of the machine, it is not likely that the machine will become worn out or tired of the operations it is performing – this high functioning machine is always ready to match the level of productivity of the user day by day. The user of these machines need not worry about varying quality in their cup of coffee – no matter what the X20 is asked to make, it is programmed to fulfill a vast selection of different beverages in a consistently enriched manner, so the user does not have to make any manual changes themselves in order to “fix” anything – the machine is autonomous in assuring quality.

What advantages does the USB connectivity feature offer users of the X20? 
The USB connectivity feature allows users to update the software, technical documentation, interface images and videos simply by using a USB key, as the machine is equipped with a USB port. Bringing the X20 into the world of technology that people use in their everyday lives was important because it enables the X20 to achieve greater possibilities at a faster rate. Once all the desired selections have been programmed, it is also possible to copy these settings onto a memory stick and transfer them to another X20: fast and easy! Usually, an employee of a company or business, or a customer, will waste time programming these settings multiple times over and over again if there are multiple machines in a building, if there is a new machine, or if they have a recipe they prefer that has not yet been made on this machine before. With the X20, a user does not need to lose precious minutes where productivity is needed in their workspace, because this machine makes it easier to synchronize beverage consumption with the work balance that coffee is there to fuel in the first place. Additionally, there is never a need to worry about system failures or bugs, as the X20 has been programmed to operate in a concise and consistent manner, which is key to the technological aspect of the quality of these machines.

Can you explain the idea behind the chocolate powder addition?

With the CS version (chocolate) of the X20, users are able to enrich and expand their company or brand’s professional menu with coffee, hot frothed milk, and hot chocolate recipes and specialties. A wide and varied range of beverages are available to suit every taste, always ensuring the highest quality in the cup of coffee produced. The key here is also that the customer is not limited to just coffee: because the X20 possesses the ability to make hot chocolate for anyone who is using the machine or requests a beverage without caffeine, the machine is able to reach all types of customer tastes without any issue. Not only is the X20 verstaile, but it is adaptable to any personal requirements at any time.

How can a user utilize the machine’s WiFi feature? 
The X20 can be connected to the internet with a simple touch. In fact, the Wi-Fi module is integrated into the machine, so users just need to have a network connection, similar to a smart phone and tablet, and they will be able to utilize this feature. The machine communicates a variety of information ranging from the precise consumption and the cleaning history to the errors that have occurred. This makes it easy for the user to become quickly aware of anything that has gone or how the machine was cleaned if need be. The efficiency of being able to look back on cleaning and error history and have a log present of everything documented at once is key in user communication with the customer, and synchronicity with the machine: the X20 will never leave room for guesses or for failure. All the data that the machine records is then collected and viewable on our Iot platform (Art.In.Coffee) through which it is possible to communicate with the fleet of machines. Art.IN.Coffee is a platform designed to process data to obtain advanced information on beverage consumption, monitoring of key machine operating parameters and information to optimize energy efficiency. The communication of the X20 is two-way. Therefore, because of this multi-dimensional function, still via Wi-Fi, users can (for example) remotely update the technical documentation saved on it, adjust the parameters of the programmed selections, customized the graphic interface, etc. Wifi is also useful for using the mobile application, Cup4You, through which the customer can interact via touchless mode with the machines to select and personalize drinks. Accessed via a smartphone or tablet, CUP4YOU app is available in the App Store or Google Play, and offers a contact-free service – the ability for users to customize their own recipes. This ensures that consumers always have their favorite recipe in their pocket. The CUP4YOU application allows consumers to customize their favorite beverage at a bar, in the office, or wherever the day leads them. With a simple touch, users can choose their coffee to milk ratio, coffee intensity, milk emulsion and much more; the future is tangible when using technology provided by Gruppo Cimbali.

What are the advantages of the X20’s boiler and its SmartBoiler function?
Thanks to the Smart Boiler, the machine’s boiler pressure is kept constant, reducing its energy use while ensuring the maximum production of steam. This is another way that the X20’s energy efficiency maintains a positive impact on the environment and champions it as the perfect choice for anyone looking for a smart way to promote sustainable products. The SmartBoiler technology significantly increases the hot water and steam performance, optimising water recovery in the boiler and ensuring thermal equilibrium for an always-perfect in-the-cup result.

What is the daily output of the Faema X20? How does this differ to the similar X30 model?

The X20 is the perfect solution for contexts of medium productivity, such as QSR, medium sized hotels and high end OCS, with a daily output of up to 200 cups per day. Therefore, a user is never left wanting more with the Faema X20. This large amount of daily output is perfect for those in the hospitality industry needing to serve a multitude of customers. Because the X20’s daily output is a bit smaller than that of the 300 cups made by the X30, this is perfect for small businesses and those companies with a more intimiate feel. However, with these two machines, operations always go hand in hand. For us, and for the customer, it is always comforting to know that with whatever beverage needs a customer requires, the choice between these two machines is guaranteed to serve them perfectly.